Introduction
Welcome to Azerbaijan Tours Packages. These Terms and Conditions govern your use of our website and the booking of our Azerbaijan tour packages, Azerbaijan holiday packages, and related travel services. By accessing our website or booking any of our services, you agree to be bound by these terms.
Please read these Terms and Conditions carefully before making a booking. If you have any questions about our Azerbaijan travel packages or these terms, please contact us before proceeding with your reservation.
About Our Company
Azerbaijan Tourism Incentives LLC is a registered travel agency operating in Baku, Azerbaijan. We specialize in providing exceptional travel experiences throughout Azerbaijan, including Baku tours, Baku old city tours, Baku Gobustan tours, and customized Azerbaijan trip packages.
Company Details:
- Legal Name: Azerbaijan Tourism Incentives LLC
- Registered Address: Ali Asheref Alizade Ev 120 – First Floor, Narimanov Rayonu – AZ 1008, Baku City, Azerbaijan
- Email: info@azerbaijantourspackages.com
- WhatsApp: +994508860543
Definitions
To make these terms easier to understand, here are some key definitions:
- “We,” “Us,” “Our” refers to Azerbaijan Tourism Incentives LLC
- “You,” “Your” refers to the person booking or traveling with our services
- “Booking” means your confirmed reservation for any of our tour packages
- “Services” includes all tours, accommodation, transportation, and activities we arrange
- “Website” refers to azerbaijantourspackages.com
- “Travel Package” includes Azerbaijan holiday packages, tour packages, or any service combination we offer
Booking Process
How to Book
You can book our Azerbaijan travel packages through:
- Our website contact form
- Direct email to info@azerbaijantourspackages.com
- WhatsApp at +994508860543
- Phone consultation followed by written confirmation
Booking Confirmation
Your booking is confirmed only when:
- We receive your completed booking form with all required information
- You pay the required deposit or full payment
- We send you a written confirmation via email
Until you receive our written confirmation, your booking is not guaranteed.
Who Can Book
To make a booking with us, you must:
- Be at least 18 years old
- Have the legal authority to make the booking
- Provide accurate and complete information
- Accept these Terms and Conditions on behalf of all travelers in your group
If you are booking for others, you are responsible for ensuring they are aware of and agree to these terms.
Pricing and Payment
Our Prices
All prices displayed on our website are:
- Quoted in US Dollars (USD) unless stated otherwise
- Subject to availability at the time of booking
- Based on the number of travelers and selected dates
- Inclusive of services described in each package
Prices may change without notice until your booking is confirmed and paid.
What’s Included
Each Azerbaijan tour package clearly lists what is included. Typically, our packages include:
- Accommodation as specified
- Transportation as described in the itinerary
- Tour guide services for scheduled tours
- Entrance fees to mentioned attractions
- Meals as indicated in the package description
What’s Not Included
Unless specifically stated, the following are not included:
- International flights to and from Azerbaijan
- Travel insurance
- Personal expenses (shopping, phone calls, laundry)
- Meals not mentioned in the itinerary
- Visa fees and passport costs
- Tips and gratuities
- Optional activities not listed in the package
- Any services not explicitly mentioned as included
Payment Terms
Deposit Payment:
- A deposit of 30% of the total package price is required to confirm your booking
- The deposit must be paid within 48 hours of receiving our confirmation
Final Payment:
- The remaining balance is due 30 days before your travel start date
- For bookings made within 30 days of travel, full payment is required immediately
Payment Methods:
We accept payment through:
- Bank transfer
- Credit/Debit cards (processing fees may apply)
- PayPal (processing fees may apply)
- Other methods as agreed upon
Late Payment:
If we do not receive your payment by the due date, we reserve the right to cancel your booking and retain any deposits paid.
Cancellation and Refund Policy
Cancellation by You
If you need to cancel your Azerbaijan trip package, please notify us immediately in writing. Cancellation charges apply as follows:
- More than 60 days before travel: 15% of total package price
- 45-60 days before travel: 30% of total package price
- 30-44 days before travel: 50% of total package price
- 15-29 days before travel: 75% of total package price
- Less than 15 days before travel: 100% of total package price (no refund)
Cancellation charges apply from the date we receive your written cancellation notice.
Cancellation by Us
We reserve the right to cancel your booking in the following circumstances:
- Insufficient number of participants (minimum group requirements not met)
- Circumstances beyond our control (see Force Majeure section)
- Non-payment by you
- Providing false information or fraudulent activity
If we cancel your booking:
- We will offer an alternative date or package
- If alternatives are not acceptable, we will provide a full refund
- We are not responsible for any additional costs you may have incurred (such as flights or visa fees)
Refund Processing
Approved refunds will be processed within:
- 14-21 business days for credit/debit card payments
- 7-14 business days for bank transfers
- Subject to our bank’s processing times
Refunds will be made to the original payment method used for booking.
Changes and Modifications
Changes by You
If you wish to change your booking (dates, hotels, or services):
- Changes are subject to availability
- A change fee of $50 per booking may apply
- Any price difference must be paid in full
- Changes must be requested at least 30 days before travel
- Changes within 30 days may not be possible
Changes by Us
We make every effort to deliver your Baku tours and Azerbaijan travel packages as described. However, we may need to make changes due to:
- Availability issues with hotels or services
- Safety or security concerns
- Weather conditions
- Operational requirements
Minor Changes: We will notify you of any minor changes (such as hotel room category or similar vehicle type) as soon as possible.
Major Changes: If we need to make significant changes (such as changing the hotel location or removing a major tour), we will:
- Inform you immediately
- Offer suitable alternatives
- Offer a refund if alternatives are not acceptable
Travel Documents
Your Responsibility
You are responsible for ensuring you have:
- Valid passport (with at least 6 months validity from return date)
- Appropriate visa for Azerbaijan (if required for your nationality)
- Travel insurance covering medical emergencies and trip cancellation
- Any required vaccinations or health certificates
- Copies of all important documents
Visa Information
We can provide general guidance about Azerbaijan visa requirements, but:
- Visa requirements vary by nationality
- You are responsible for obtaining the correct visa
- We are not liable for denied visa applications
- Visa fees are not included in our package prices
- We recommend applying for your visa well in advance
For official visa information, please consult the Azerbaijani embassy or consulate in your country.
Travel Insurance
Our Strong Recommendation
We strongly recommend that all travelers purchase comprehensive travel insurance covering:
- Medical emergencies and evacuation
- Trip cancellation and interruption
- Lost or delayed baggage
- Personal liability
- Repatriation
Our Liability
We are not responsible for any costs arising from:
- Medical emergencies during your trip
- Trip cancellation due to personal circumstances
- Lost, stolen, or damaged personal belongings
- Flight delays or cancellations
Travel insurance protects you from unexpected situations. Please arrange adequate coverage before your trip.
Your Responsibilities
During Your Trip
When traveling with our Azerbaijan holiday packages, you agree to:
- Arrive on time for all scheduled activities and transfers
- Follow instructions from our guides and representatives
- Respect local laws, customs, and culture
- Behave appropriately and not endanger yourself or others
- Take care of your personal belongings
- Report any issues or concerns to us immediately
Health and Fitness
You must inform us at the time of booking if:
- You have any medical conditions that may affect your travel
- You have mobility limitations or special requirements
- You require special assistance or equipment
- You have dietary restrictions or allergies
Some tours may not be suitable for travelers with certain conditions. Please discuss your requirements with us before booking.
Accuracy of Information
You must provide:
- Accurate personal information (names as per passport)
- Correct contact details
- Truthful information about health and special requirements
- Valid payment information
Incorrect information may result in additional costs or inability to travel.
Our Responsibilities
What We Promise
We commit to:
- Provide services as described in your confirmed booking
- Use reasonable care and skill in arranging your Azerbaijan tour packages
- Work with reputable and reliable service providers
- Respond to your inquiries and concerns promptly
- Provide emergency support during your trip
Our Limitations
While we strive for excellence, we cannot guarantee:
- Exact timings (due to factors like traffic or weather)
- Specific room numbers or vehicle assignments
- Weather conditions
- Availability of optional activities not included in your package
- Standards of services provided by third parties
Liability and Limitations
Our Liability
We accept responsibility for the proper performance of the services included in your booking. However, our liability is limited as follows:
We are NOT liable for:
- Events beyond our reasonable control (see Force Majeure)
- Services not booked through us (such as your international flights)
- Actions or omissions of third-party suppliers
- Your personal decisions or behavior
- Loss or damage to personal property
- Injuries resulting from dangerous activities you choose to participate in
- Delays or changes by airlines, hotels, or other suppliers
Maximum Liability:
Our total liability for any claims arising from your booking is limited to the total price you paid for your package, except where:
- Liability cannot be limited by law
- Claims involve death or personal injury caused by our negligence
Your Own Insurance
Your travel insurance should be your primary source of compensation for most losses, delays, or injuries during your trip.
Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (earthquakes, floods, storms)
- War, terrorism, or civil unrest
- Government actions or travel restrictions
- Pandemic or epidemic
- Industrial disputes or strikes
- Unavoidable technical problems
In such cases:
- We will try to offer reasonable alternatives
- We will not be required to provide refunds if we have already incurred costs
- Each situation will be assessed individually
Complaints and Dispute Resolution
If You Have a Complaint
We want your experience with our Baku city trips and tours to be excellent. If something goes wrong:
During Your Trip:
- Report the issue immediately to your tour guide or our representative
- We will do our best to resolve it on the spot
- Document the issue with photos if possible
After Your Trip:
- Contact us within 14 days of your return
- Provide details of the complaint in writing via email
- Include supporting evidence (photos, receipts, etc.)
- We will respond within 14 business days
Resolution Process
We will:
- Investigate your complaint thoroughly
- Communicate with you throughout the process
- Offer fair resolution where we are at fault
- Explain our decision clearly
If we cannot resolve your complaint to your satisfaction, you may seek independent dispute resolution or legal advice.
Intellectual Property
Our Content
All content on our website, including:
- Text, images, and photographs
- Tour descriptions and itineraries
- Logos and branding
- Design and layout
is owned by Azerbaijan Tourism Incentives LLC or used with permission. You may not copy, reproduce, or use our content without written permission.
Your Content
If you provide us with content (such as reviews, photos, or testimonials), you grant us the right to use it for marketing purposes unless you specifically request otherwise.
Privacy and Data Protection
Your personal information is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your data. By booking with us, you consent to our use of your information as described in our Privacy Policy.
Website Use
Acceptable Use
When using our website, you must not:
- Use it for any illegal purpose
- Attempt to gain unauthorized access
- Transmit viruses or malicious code
- Interfere with other users’ access
- Copy or scrape website content
- Use automated systems to access the site
Website Availability
We strive to keep our website available 24/7, but we do not guarantee:
- Uninterrupted access
- Error-free operation
- Compatibility with all devices
- Accuracy of all information at all times
We reserve the right to suspend or modify the website for maintenance or updates.
Third-Party Services
Our Azerbaijan trip packages may include services provided by third parties such as:
- Hotels and accommodations
- Airlines and transportation companies
- Restaurants
- Activity providers
- Local tour operators
These third parties have their own terms and conditions. While we work with reputable partners, we are not responsible for their services beyond what we have arranged for you.
Governing Law
These Terms and Conditions are governed by the laws of the Republic of Azerbaijan. Any disputes arising from these terms or your booking will be subject to the exclusive jurisdiction of the courts of Azerbaijan.
For international travelers, we will make reasonable efforts to resolve disputes amicably before pursuing legal action.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect:
- Changes in our services or operations
- Legal or regulatory requirements
- Industry best practices
When we make changes:
- We will update the “Last Updated” date at the top
- Significant changes will be posted on our website
- Changes apply to bookings made after the update date
- Existing bookings remain under the terms accepted at the time of booking
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full effect. The invalid provision will be modified to the minimum extent necessary to make it valid while preserving its intent.
Entire Agreement
These Terms and Conditions, together with:
- Our booking confirmation
- Our Privacy Policy
- Any additional terms provided for specific services
constitute the entire agreement between you and Azerbaijan Tourism Incentives LLC regarding your booking.
Contact Us
We’re here to help you understand these terms or answer any questions about your Azerbaijan travel packages. Clear communication is important to us, and we want to ensure you feel confident and informed before booking your adventure.
Please reach out to us anytime:
Azerbaijan Tourism Incentives LLC
📍 Address: Ali Asheref Alizade Ev 120 – First Floor, Narimanov Rayonu – AZ 1008, Baku City, Azerbaijan
📧 Email: info@azerbaijantourspackages.com
📱 WhatsApp: +994508860543
Whether you need clarification on cancellation policies, want to discuss payment options, or have questions about what’s included in our Baku tours, our friendly team is ready to assist you. We typically respond to all inquiries within 24 hours.
Thank you for choosing Azerbaijan Tours Packages. We look forward to creating unforgettable memories with you in beautiful Azerbaijan!