Our Commitment to Accessibility

At Azerbaijan Tours Packages, we are committed to ensuring that our website azerbaijantourspackages.com and our Azerbaijan tour packages are accessible to everyone, including people with disabilities. We believe that everyone should be able to explore information about our Azerbaijan travel packages, Baku tours, and travel services with ease and dignity.

We continuously work to improve the accessibility and usability of our website to provide an excellent experience for all visitors, regardless of their abilities or the technologies they use.

Accessibility Standards

Our Goal

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These internationally recognized guidelines help make web content more accessible to people with disabilities, including:

  • Visual impairments (blindness, low vision, color blindness)
  • Hearing impairments (deafness, hard of hearing)
  • Motor impairments (difficulty using a mouse, slow response time)
  • Cognitive impairments (learning disabilities, distractibility, memory issues)
  • Neurological impairments (seizure disorders)

What This Means

We aim to ensure that our website:

  • Can be navigated using a keyboard alone
  • Works with screen readers and assistive technologies
  • Has sufficient color contrast for text and images
  • Provides alternative text for images
  • Uses clear and simple language
  • Has a logical and consistent structure
  • Is responsive and works on various devices
  • Avoids content that could cause seizures

Accessible Features on Our Website

Navigation

Easy to Navigate:

  • Clear and consistent navigation menu across all pages
  • Logical heading structure (H1, H2, H3) for easy scanning
  • Skip navigation link to jump to main content
  • Breadcrumb trails showing your location on the site
  • Search functionality to find specific information

Keyboard Friendly:

  • All interactive elements accessible via keyboard
  • Visible focus indicators showing where you are on the page
  • Logical tab order through content
  • No keyboard traps

Content

Clear and Readable:

  • Simple, plain language (Grade 8 reading level)
  • Short paragraphs and sentences
  • Descriptive headings that explain content
  • Important information highlighted appropriately
  • Consistent layout and design

Text Options:

  • Resizable text without loss of functionality
  • Good color contrast between text and background
  • Text alternatives for non-text content
  • No images of text where possible

Images and Media

Alternative Text:

  • Descriptive alt text for all meaningful images
  • Images of our Azerbaijan holiday packages described clearly
  • Decorative images marked appropriately
  • Complex images (charts, maps) have longer descriptions

Videos (if applicable):

  • Captions for video content
  • Audio descriptions where necessary
  • Transcripts available

Forms and Interactive Elements

User-Friendly Forms:

  • Clear labels for all form fields
  • Error messages that clearly explain what needs to be fixed
  • Confirmation messages after form submission
  • Required fields clearly marked
  • Helpful instructions and examples

Accessible Interactions:

  • Buttons and links have descriptive text
  • Icons accompanied by text labels
  • Sufficient time to complete forms
  • Ability to review before submitting booking inquiries

Colors and Design

Visual Accessibility:

  • High contrast between text and background
  • Information not conveyed by color alone
  • Color combinations tested for color blindness
  • Clean, uncluttered design
  • Consistent visual design throughout

Mobile Accessibility

Responsive Design:

  • Website works on all screen sizes
  • Touch targets sized appropriately for mobile
  • Content reorganizes clearly on smaller screens
  • All features available on mobile devices
  • Pinch-to-zoom enabled

Accessible Travel Services

Tour Information

When describing our Baku city trips and Azerbaijan trip packages, we provide:

Clear Descriptions:

  • Physical requirements clearly stated
  • Accessibility features of hotels and venues described
  • Walking distances and terrain information
  • Transportation accessibility details
  • Duration and pace of activities

Accessibility Icons:

  • Visual indicators for wheelchair accessibility
  • Symbols for hearing or visual assistance available
  • Mobility difficulty ratings
  • Special assistance availability

Accommodation for Travelers with Disabilities

We work with our service providers to offer:

Accessible Accommodations:

  • Wheelchair-accessible hotel rooms where available
  • Rooms with accessible bathrooms
  • Ground floor or elevator access
  • Visual and hearing assistance devices

Tour Adaptations:

  • Modified itineraries when needed
  • Extra time for activities
  • Alternative activities if standard ones aren’t accessible
  • Accessible transportation options

Special Requirements:

  • Dietary accommodations
  • Medical equipment assistance
  • Companion or caregiver arrangements
  • Mobility aid rentals (wheelchairs, walkers)

How to Request Accessibility Support

If you have specific accessibility requirements for your Azerbaijan travel packages:

  1. Contact us when booking – Let us know your specific needs
  2. Provide detailed information – The more details you share, the better we can assist
  3. Give us advance notice – At least 2-4 weeks notice helps us make proper arrangements
  4. Discuss alternatives – We’ll work with you to find suitable solutions
  5. Confirm arrangements – All special requests will be confirmed in writing

We’ll do our best to accommodate your needs and ensure you have a comfortable and enjoyable experience.

Assistive Technologies Supported

Our website is designed to work with commonly used assistive technologies, including:

Screen Readers

  • JAWS (Job Access With Speech)
  • NVDA (NonVisual Desktop Access)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)
  • Narrator (Windows)

Browser Extensions

  • Screen magnifiers
  • Text-to-speech tools
  • Color contrast adjusters
  • Reading mode extensions
  • Voice control software

Adaptive Equipment

  • Alternative keyboards
  • Eye-tracking devices
  • Switch devices
  • Mouth sticks and head wands

If you experience any difficulty using our website with your assistive technology, please contact us so we can help resolve the issue.

Known Limitations

Current Accessibility Challenges

While we strive for full accessibility, we acknowledge some current limitations:

Third-Party Content:

  • Some embedded content (maps, videos, booking widgets) may not be fully accessible
  • Third-party plugins may have their own accessibility limitations
  • External links lead to sites we don’t control

Legacy Content:

  • Older photos may lack detailed alternative text
  • Some PDF documents may need accessibility improvements
  • Archived materials may not meet current standards

Complex Features:

  • Interactive maps may be challenging for some users
  • Some dynamic content updates may not always announce properly
  • Complex tour comparison features may need additional work

We are actively working to address these limitations and welcome your feedback on areas needing improvement.

Third-Party Websites

When you book our Azerbaijan tour packages, you may interact with third-party websites (hotels, payment processors, etc.). While we choose partners committed to accessibility, we cannot guarantee the accessibility of external websites. If you encounter accessibility barriers on partner sites, please let us know so we can assist or find alternatives.

Ongoing Accessibility Efforts

What We’re Doing

Regular Testing:

  • Automated accessibility testing tools
  • Manual testing with assistive technologies
  • User testing with people who have disabilities
  • Regular audits of new and updated content

Staff Training:

  • Web team trained in accessibility best practices
  • Customer service staff aware of accessibility needs
  • Content creators follow accessibility guidelines
  • Continuous learning about accessibility improvements

User Feedback:

  • We actively seek feedback from users with disabilities
  • Suggestions are reviewed and prioritized
  • Improvements implemented on a regular schedule
  • Communication with users about progress

Technology Updates:

  • Keeping our website platform up to date
  • Implementing new accessibility features
  • Adopting emerging best practices
  • Testing compatibility with new assistive technologies

How to Access Content in Alternative Formats

If you need information about our Baku tours or other services in an alternative format:

Available Formats

Upon request, we can provide:

  • Large print versions of brochures and itineraries
  • Plain text versions of documents
  • Email format for easier screen reader access
  • Audio descriptions of tour information (where feasible)
  • Simplified versions of complex documents

How to Request

Contact us with:

  • The specific document or page you need
  • Your preferred format
  • Any specific requirements
  • Reasonable notice (3-5 business days for most requests)

We will do our best to accommodate your request promptly and at no additional charge.

Feedback and Assistance

We Want to Hear From You

Your feedback helps us improve accessibility for everyone. Please let us know if:

  • You encounter accessibility barriers on our website
  • You have difficulty finding information
  • Something doesn’t work with your assistive technology
  • You have suggestions for improvement
  • You need assistance accessing our content

How to Report Issues

When reporting an accessibility issue, please include:

  1. Description of the problem – What happened or didn’t work?
  2. Location – Which page or section of the website?
  3. Technology used – Browser, operating system, assistive technology
  4. Steps to reproduce – How did you encounter the issue?
  5. Your contact information – So we can follow up with you

We take all accessibility feedback seriously and aim to respond within 2-3 business days.

Accessibility Resources

Helpful Tools and Information

If you’re new to web accessibility or assistive technologies:

Free Screen Readers:

  • NVDA (Windows): www.nvaccess.org
  • VoiceOver (Mac/iOS): Built into Apple devices
  • TalkBack (Android): Built into Android devices

Browser Accessibility Features:

  • Chrome: Settings > Accessibility
  • Firefox: Settings > Accessibility
  • Safari: Preferences > Accessibility
  • Edge: Settings > Accessibility

Web Accessibility Guides:

  • WebAIM: webaim.org
  • W3C Accessibility: www.w3.org/WAI
  • AbilityNet: www.abilitynet.org.uk

Customizing Your Experience:

  • Adjust text size in your browser (Ctrl/Cmd + or -)
  • Use browser reading modes
  • Enable high contrast mode in your operating system
  • Install color contrast or magnification extensions

Physical Office Accessibility

Our Baku Office

Location: Azerbaijan Tourism Incentives LLC Ali Asheref Alizade Ev 120 – First Floor Narimanov Rayonu – AZ 1008 Baku City, Azerbaijan

Accessibility Features:

  • First floor location (limited stair climbing)
  • Assistance available for visitors with mobility challenges
  • Clear signage
  • Accessible restroom facilities
  • Staff trained to assist visitors with disabilities

Visiting Our Office: If you plan to visit our office and have specific accessibility needs, please contact us in advance so we can make appropriate arrangements.

Compliance Status

Our Assessment

We believe that azerbaijantourspackages.com is partially conformant with WCAG 2.1 Level AA standards. “Partially conformant” means that some parts of the content do not fully conform to the accessibility standards, though we are actively working toward full compliance.

Areas of Conformance

We meet or exceed accessibility standards in:

  • Text alternatives for images
  • Keyboard navigation
  • Color contrast
  • Consistent navigation
  • Clear language and structure
  • Form labels and instructions

Areas Needing Improvement

We continue to work on:

  • Full compatibility with all assistive technologies
  • Some third-party embedded content
  • Complex interactive elements
  • Older PDF documents
  • Video captions (if/when we add video content)

Formal Complaints

If You’re Not Satisfied

While we strive to respond positively to all accessibility feedback, we understand you may wish to file a formal complaint if:

  • We fail to respond to your accessibility concern
  • You’re dissatisfied with our response
  • You believe we’re not making adequate progress

Internal Process:

  1. Submit your complaint in writing to info@azerbaijantourspackages.com
  2. Include “Accessibility Complaint” in the subject line
  3. Provide full details of your concern
  4. We’ll investigate and respond within 10 business days
  5. If needed, we’ll arrange a follow-up discussion

External Options: For users in countries with accessibility regulations, you may also have the right to file complaints with relevant government agencies or disability rights organizations.

Updates to This Statement

We review and update this Accessibility Statement regularly to reflect:

  • Changes to our website
  • New accessibility features implemented
  • Updated standards and guidelines
  • Feedback from users
  • Results of accessibility audits

When we update:

  • The “Last Updated” date at the top changes
  • Significant improvements are highlighted
  • We may announce major accessibility enhancements

We encourage you to check this statement periodically for updates.

Our Commitment Moving Forward

Accessibility is an ongoing journey, not a destination. We commit to:

  • Continuous Improvement – Regular updates and enhancements
  • User-Centered Design – Considering all users in our design decisions
  • Inclusive Practices – Making accessibility part of everything we do
  • Open Communication – Listening to and learning from our users
  • Proactive Testing – Identifying and fixing issues before they affect users
  • Training and Education – Keeping our team knowledgeable about best practices

Our goal is to ensure that everyone can discover the beauty of Azerbaijan through our Azerbaijan holiday packages, Baku old city tours, Baku Gobustan tours, and all our travel services, regardless of their abilities.

Contact Us About Accessibility

We’re here to help with any accessibility questions or concerns about our website or our Azerbaijan travel packages and services.

Azerbaijan Tourism Incentives LLC

📍 Address: Ali Asheref Alizade Ev 120 – First Floor, Narimanov Rayonu – AZ 1008, Baku City, Azerbaijan

📧 Email: info@azerbaijantourspackages.com (Please include “Accessibility” in the subject line for priority handling)

📱 WhatsApp: +994508860543

We typically respond to accessibility inquiries within 24-48 hours.

Whether you need information in an alternative format, want to report an accessibility issue, have suggestions for improvement, or need assistance planning accessible travel to Azerbaijan, our team is ready to help.

Thank you for helping us make Azerbaijan Tours Packages accessible to everyone. We appreciate your patience as we continue to improve, and we look forward to welcoming you to beautiful Azerbaijan!